# FAQ

**How do I onboard a new data source or sink?**

Onboarding is handled by the DIANA Data Integration team.
You can find detailed steps and requirements in the [Onboarding Guide](onboarding-description.md).

**Which data formats are supported?**

The service supports a variety of formats, including JSON, CSV, and binary payloads. 
For specific requirements, refer to the [API Documentation](../shared/api-spec.md).

**How is data privacy and security ensured?**

Data Integration is TISAX certified and compliant with GDPR. 
All data transfers are encrypted and access is controlled via Bosch IAM.

**What happens if a downstream system is temporarily unavailable?**

The service stores data with a customizable retention time and uses a retry mechanism to ensure no data is lost.

**Who do I contact for support or onboarding?**

Please refer directly to the DIANA Data Integration team via the channel that should have been provided to you.

**Can I connect my own cloud storage or database?**

Yes, Data Integration supports various cloud storage solutions and databases.
See the [Connector Catalog](../shared/connector-description.md) and [Onboarding Guide](onboarding-description.md) for supported types and setup instructions.

**Is there a limit on message size or frequency?**

Default maximum message size is 15 MB. For higher throughput or larger messages, contact the product team for custom configuration.

**How do I access the API documentation?**

You can view the latest API documentation here: [DIANA API Specification](../shared/api-spec.md).